As I researched simplicity, complexity and design for my Simplicity Cycle book, I came across some wonderful books by Don Norman: The Design of Future Things and Emotional Design. You can find substantial excerpts of both at the links above.
That turned me on to his website, where he has links to additional articles & books, as well as a Q&A section, where I came across this principle:
"Never solve the problem as stated."
Yes, yes, yes!
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